FAQ

Are the sessions in person or online? 

The sessions can be both in person in my office located at Goštauto 8 in Vilnius or online via Zoom. EMDR therapy is only in person.

What languages is the counselling provided in? 

I work in Lithuanian and English.

Who do you work with?

I work with adults over 18. I work with individuals, couples, and friends. I aim to create an inclusive environment for everyone, regardless of nationality, race, gender, sexual orientation, or disability.

Can I cancel a session?

Yes, you can cancel or reschedule your session free of charge if you inform me at least 24 hours before your appointment.If you are late or do not show up, the session is deemed to have taken place, and the fee is non-refundable.

I didn't turn up for my session. Do I still have to pay?

Yes. If you do not show up and do not give at least 24 hours' notice, the session is deemed to have taken place as your reserved time cannot be allocated to another client.

Will everything I say remain confidential?

Yes. The information you provide is completely confidential and will not be shared with others without your consent.Exceptions apply only if there is a threat to your health or life or that of others, or where it is required by law (e.g. court, law enforcement).

How is my personal data processed?

Your data is processed in accordance with the General Data Protection Regulation (GDPR). It is used solely for the purpose of providing the service and is kept for a maximum of 3 years after the last session. You have the right to access your data.

What if I am not satisfied with the service?

If you have any questions or complaints, I encourage you to contact me directly at hello@simpeckyte.com in the first instance - we will work together to find a solution.

Simona Pečkytė
hello@simpeckyte.com
Last update June 2025